Support
Getting started
How do I set up my family?
On a parent's phone, open MealChime and tap I'm a parent — set up our family. You can sign up with email and a password, Sign in with Apple, or Google.
How do I add my kids?
On the parent's phone, go to Family, type your child's name under Add a kid, and tap Add and pair their phone. A pairing code appears. On your child's phone, open MealChime, tap Join my family, and scan the code (or type it in). Codes work once and expire after 10 minutes.
Can my kid use more than one phone or tablet?
Yes. Open their name in Family, tap Show pairing code, and scan it on the other device.
Mealtime
How do I start a meal?
In Kitchen, tap Start a meal, pick breakfast, lunch or dinner, choose what's on the menu from your food list (foods for other meals are under From other meals), and optionally limit servings ("only 6 drumsticks"). Everyone else gets a notification to fill their plate.
Can my kid change their plate after sending it?
Yes, until you mark it ready.
Notifications aren't arriving
- Check that notifications are allowed for MealChime in the phone's Settings.
- Focus modes and Do Not Disturb can hide notifications. Allow MealChime in the focus mode your family uses at mealtimes.
- If the app is open, the screen updates by itself, so you'll see changes even without a notification.
- Still nothing? Open MealChime once on that phone, which re-registers it for notifications.
Accounts and phones
I forgot my password
On the sign-in screen, tap Forgot password?. We'll email you a 6-digit code to set a new one. For your security, resetting your password signs out your other phones.
My kid lost their phone
In Family, open your child's name and tap Sign out their phones. The lost phone can no longer use MealChime. Then pair their other or replacement devices with a new code.
How do I remove a child?
In Family, open your child's name and tap Remove from family. This deletes their profile and plate history and signs out their phones.
How do I delete my account?
In the app: in Family, tap Delete account.
Without the app: email support@mealchime.app from the email address you sign in with, and ask us to delete your account. We'll confirm and delete it within 30 days.
If you're the only parent, deleting your account permanently deletes your whole family's data: kids' profiles, the food list, meals and plate history. If another parent is in your family, only your account is deleted. Deleted data may remain in encrypted backups for up to 7 days. See the privacy policy for details.